top of page
  • White Facebook Icon
  • White Instagram Icon

SHIPPING & RETURNS

SHIPPING POLICY

Here’s what you need to know about shipping:

​

1. Processing Time:

  • Customized items require additional processing time. Please allow 2-3 business days for us to create your unique design product and email it to you for approval. This time may vary based on the complexity of your order and pipeline of orders. 

  • Once you have approved your personalised design, we will commence the manufacturing and you will receive the order within 15 business days

​

2. Shipping Methods 

  • All our orders are express shipped worldwide 

​

3. Shipping Costs:

  • Shipping costs will be calculated at checkout based on your selected shipping method and your location. 

​

4. Tracking Your Order:

  • Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress.

​

5. International Shipping:

  • We offer international shipping options. Pending on the order value, please note that customs fees and duties may apply and are the responsibility of the customer.

​

6. Shipping Delays:

  • While we strive to meet our estimated processing and delivery times, please be aware that unforeseen circumstances (e.g. carrier delays) may affect shipping times. We appreciate your understanding.

​

7. Contact Us:

​

​

​​RETURN & EXCHANGE POLICY​

Thank you for looking at us! We take great pride in our customized products and strive to ensure your complete satisfaction. Please read our return policy for customized items carefully:

​

1. Eligibility for Returns:

  • Customised items are generally non-returnable unless there is a defect in the product or an error on our part (e.g. incorrect customisation).

​

2. Defective or Incorrect Items:

  • If you receive a defective item or if the item does not match the details provided in your order, please contact us within 7 days of receiving your order.

  • We may request photos of the item to assess the issue before processing a return or exchange.

​

3. Return Process:

  • To initiate a return for defective or incorrect items, please email our customer service team at info@nextgenerationgladiators.com with your order number and details of the issue.

  • Upon approval, we will provide you with instructions for returning the item.

​

4. Refunds:

  • If your return is approved, we will issue a refund to the original payment method within 14 business days of receiving the returned item.

  • Shipping fees are non-refundable.

​

5. Customer Responsibility:

  • Customers are responsible for ensuring that all customization details are accurate. Please provide clear and complete information when placing your order.

​

6. Contact Us:

​

bottom of page